Terms & Conditions
Effective Date: 5 November 2025
Last Updated: 5 November 2025
Acceptance of Terms
By downloading, accessing, or using the Sorbio Kids mobile application ("App"), you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree to these Terms, do not use our App.
Who Can Accept These Terms
- You must be at least 18 years old to create an account
- You must be a parent or legal guardian of the child who will use the App
- You are responsible for your child's use of the App and compliance with these Terms
Agreement on Behalf of Your Child
By creating an account, you represent that:
- You have legal authority to agree to these Terms on behalf of your child
- You will supervise your child's use of the App
- You understand and consent to the collection of your child's information as described in our Privacy Policy
Service Description
What Sorbio Kids Provides
Sorbio Kids is an educational audio storytelling platform designed for children ages 5-8. Our service includes:
- Original Audio Stories: Age-appropriate educational content focusing on child development
- Development Tracking: Progress monitoring across four key areas: Emotional Intelligence, Focus & Calm, Resilient Thinking, and Expression & Connection
- Personalized Recommendations: Story suggestions based on your child's age, interests, and development goals
- Parent Dashboard: Tools for parents to monitor progress and engage with their child's learning
Service Availability
- Service Model: Free trial with subscription-based premium content
- Geographic Availability: Australia and Singapore
- Platform: iOS mobile application via Apple App Store
- Free Content: First 2 episodes of every story series
- Premium Content: Full story series access and Parent Hub development tracking features
User Accounts and Responsibilities
Account Creation
- Parental Account: Only parents/guardians (18+) may create accounts
- Child Profile: You may create one profile per child within your account
- Account Security: You are responsible for maintaining the confidentiality of your login credentials
Your Responsibilities
- Accurate Information: Provide accurate and current information during registration
- Appropriate Use: Ensure your child uses the App appropriately and safely
- Supervision: Monitor your child's use of the App and content consumption
- Account Security: Keep your login credentials secure and notify us of unauthorized access
- Compliance: Ensure use complies with these Terms and applicable laws
Child Safety
- Parental Supervision: The App is designed for use with parental guidance
- Content Appropriateness: While our content is age-appropriate, parental discretion is advised
- Device Security: Secure your device and prevent unauthorized access by other children
Payment Terms and Subscription
Free Trial Period
- Trial Duration: 7 days from account creation
- Trial Access: Full access to all content and features, including:
- All audio stories (episodes 1, 2, 3+)
- Parent Hub development tracking features
- Progress monitoring and personalized recommendations
Trial Requirements:
- Valid payment method required at signup (processed via Apple App Store)
- No charges during the 7-day trial period
- You may cancel anytime during the trial without charge
- If not cancelled, subscription begins automatically after trial ends
Subscription Pricing
- Australia: AUD $7.99 per month
- Singapore: SGD $7.99 per month
- Billing: All payments are processed through the Apple App Store
Free vs. Premium Content
Always Free:
- First 2 episodes of every story series
- Basic app functionality
- Account creation and profile management
Premium Subscription Required:
- Episodes 3 and beyond for all story series
- Parent Hub development tracking features
- Progress reports and detailed development insights
- Personalized learning recommendations
Cancellation Policy
How to Cancel:
- Through your Apple App Store account settings (Settings > [Your Name] > Subscriptions)
- Contact Apple customer support directly
- Email us at support@sorbiokids.com (we will guide you through Apple's cancellation process)
Cancellation Timing:
- Cancel anytime before trial ends: No charge
- Cancel during active subscription: Access continues until current billing period ends
- No partial refunds for unused time within billing period
Refund Policy
Apple App Store Refunds: All refund requests are handled by Apple according to their App Store refund policy.
How to Request Refunds:
- Visit reportaproblem.apple.com
- Select the relevant purchase and request a refund
- Contact Apple Support directly
Intellectual Property Rights
Sorbio's Intellectual Property
Comprehensive Ownership: All content, including but not limited to:
- Audio stories, scripts, and narrative content
- Character names, voices, and personalities (including Piku the Penguin and Bobo the Elephant)
- Educational frameworks and development methodologies
- App software, user interface, and design elements
- Logos, trademarks, and brand elements
- Progress tracking algorithms and personalization technology
License to You
Limited License: We grant you a limited, non-exclusive, non-transferable, revocable license to:
- Access and use the App for your child's personal, non-commercial use
- Stream audio content within the App on authorized devices
- Use progress tracking and educational features for your family
License Restrictions:
- License is limited to your immediate household
- No right to download, copy, or distribute content outside the App
- No right to modify, adapt, or create derivative works
- License terminates upon account termination or breach of Terms
Limitation of Liability
Disclaimer of Warranties
"AS IS" BASIS: The Sorbio Kids App is provided "as is" and "as available" without warranties of any kind, either express or implied.
NO WARRANTIES: We disclaim all warranties, including but not limited to:
- Merchantability and fitness for a particular purpose
- Non-infringement of third-party rights
- Uninterrupted or error-free operation
- Accuracy or completeness of content
- Specific educational outcomes or developmental results
Maximum Liability
Our total liability to you is limited to the greater of:
- One Hundred Australian Dollars (AUD $100), or
- The total amount you paid us in the 12 months preceding the claim
Consumer Protection Laws
Australian Consumer Law: Nothing in these Terms excludes, restricts, or modifies consumer guarantees under Australian Consumer Law or any other rights that cannot be excluded under Australian law.
Singapore Users: Nothing in these Terms excludes statutory consumer protection rights under Singapore law.
Privacy and Data Protection
Privacy Policy Integration: Our Privacy Policy (available at www.sorbiokids.com/privacy) is incorporated into these Terms.
- Data Collection: We collect and use information as described in our Privacy Policy
- Child Privacy: We are committed to protecting your child's privacy and comply with applicable privacy laws
- Your Consent: By using our service, you consent to data processing as described in our Privacy Policy
Termination
Termination by You
Right to Terminate: You may terminate your account at any time.
How to Terminate:
- Contact us at privacy@sorbiokids.com
- Request account deletion through app settings (when available)
- Your account and child's data will be deleted within 30 days
- Remember to cancel your subscription separately through Apple App Store
Termination by Us
Grounds for Termination: We may terminate your account for:
- Violation of these Terms
- Fraudulent or deceptive activity
- Misuse of our intellectual property
- Harmful or illegal activity
- Extended inactivity (24 months with notice)
Governing Law and Dispute Resolution
Governing Law
Primary Jurisdiction: These Terms are governed by the laws of Singapore.
Consumer Protection: Australian and Singapore consumer protection laws apply to users in those countries where applicable. In case of conflict, the higher standard of protection applies.
Dispute Resolution Process
- Step 1 - Informal Resolution: Contact us at support@sorbiokids.com to resolve disputes informally
- Step 2 - Formal Notice: If informal resolution fails, provide written notice including nature of dispute, desired resolution, and supporting documentation
- Step 3 - Mediation: We may engage in mediation through a mutually agreed mediator
- Step 4 - Arbitration/Court: Disputes will be resolved through Singapore International Arbitration Centre (SIAC) or appropriate local courts
General Provisions
Updates to Terms
- Notification: We will notify you of material changes via email or in-app notification
- Effective Date: Changes become effective 30 days after notification unless you terminate your account
- Continued Use: Continued use after changes constitutes acceptance
Contact Information
- General Support: support@sorbiokids.com
- Privacy Matters: privacy@sorbiokids.com
- Legal Notices: SORBIO PTE. LTD., 160 ROBINSON ROAD, #14-04, SINGAPORE BUSINESS FEDERATION CENTER, SINGAPORE 068914
- Response Time: We will respond to inquiries within 30 days
Special Provisions for Apple App Store
Apple App Store Terms
Additional Terms: Your use of the App is also governed by Apple's App Store Terms of Service.
Apple as Third-Party Beneficiary
Apple is not responsible for:
- The App or its content
- Maintenance or support services
- Product liability claims
- Intellectual property infringement claims
Our Responsibility: We are solely responsible for:
- App content and functionality
- Customer support and maintenance
- Legal compliance and liability claims
By using Sorbio Kids, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
If you have questions, please contact us at support@sorbiokids.com